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Windows 98 > Troubleshooting Windows 98


Unable to Install Y2K Update

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If you try to install the new Year 2000 (Y2K) update for Windows 98 (see article in our Newsletter of 12 December 1998, but the update always fails, try this:

Make sure that you are not running any programs when you access the Windows Update site. Press [Ctrl] + [Alt] + [Del]. This will bring up a Close Program box. You should only have Explorer and Systray running (if you are connected to the Internet, you also have Rnaapp running). Stop all other tasks by pressing the End Task button.

Close Program

Remove any references to failed installations from the WULog.txt file, which is located in your \Windows folder.

Microsoft has updated the Windows update, and now a new folder is created under your Program Files called WindowsUpdate. In this folder you will also find the new history file, called wuhistv3.log.

You can view entries in this file by richt-clicking on the file, and choosing Open Width..., and selecting Notepad (or you can use this tip to add Notepad to your Send To folder. Once you've done this, you'll have the option to "Send" the file to Notepad, by right-clicking on it, and choosing Send To > Notepad).

If you are having problems accessing the Windows Update site, see this InfiniSource TechFile: Problems Accessing Windows Update.

Before you install the Windows 98 Y2K Update, it is recommended that you disable any anti-virus software that you have running. If you don't disable your AV software, please accept the changes made to the Boot Sector, IO.sys or any other system file when prompted by the anti-virus software during installation of the update or after restarting your machine. These files are updated by the Y2K Update.

After the Installation of Windows 98 Year 2000 Update, please make a new Emergency Startup Disk that will reflect the changes made:

  1. Insert the original startup disk in your A: drive
  2. Click Start > Programs > MS-DOS Prompt
  3. Type Sys a: at the MS-DOS prompt
  4. You will receive a message when the process is complete

If you do not have the original startup disk, use the following method:

  1. Insert blank floppy disk in your A: drive
  2. Click Start > Programs > MS-DOS Prompt
  3. Type cd\windows\command and then press [Enter]
  4. Type bootdisk and then press [Enter] to create an updated startup disk

Last Updated: 23 June 1999